Privacy Policy

Last updated: January 2025

1. Information We Collect

We collect information you provide directly: name, email, phone number, profile information, and payment details. We also collect device information, location data (with permission), usage data, and communication logs between users and riders.

2. How We Use Your Information

We use your information to provide our delivery and financial services, process payments, send OTP verifications, enable real-time tracking, send notifications, improve our platform, and comply with legal obligations.

3. Location Data

We collect location data from riders to enable real-time tracking. Users can see their rider's location on the map. We only collect user location when the user initiates a delivery estimate or creates a delivery. We do not continuously track users.

4. Financial Data

Payment card information is processed and stored by our third-party providers (Monnify, Paystack). Cendpadi does not store card numbers. We store transaction records for accounting and legal compliance purposes.

5. Data Sharing

We share your data with: riders (name, phone for delivery purposes), payment processors (Monnify, Paystack), SMS providers (Termii), push notification services (Firebase), and cloud infrastructure providers. We do not sell your personal data.

6. Data Security

We implement industry-standard security measures including JWT authentication, encrypted data transmission (HTTPS), hashed passwords, and regular security audits. No system is 100% secure; we encourage users to use strong credentials.

7. Your Rights

You have the right to access your personal data, correct inaccurate data, request deletion of your account and data, opt out of marketing communications, and withdraw consent for location tracking at any time.

8. Data Retention

We retain account data while your account is active. Transaction records are kept for 7 years for tax compliance. Delivery records are retained for 2 years. You can request account deletion by contacting support@cendpadi.com.

9. Contact

For privacy concerns or data requests, contact our Data Protection Officer at privacy@cendpadi.com or write to our Lagos office.