Terms of Service

By downloading, installing, or using the Cendpadi application or website, you agree to be bound by these Terms of Service and all policies incorporated by reference, including our Privacy Policy, Partner Agreement, and Prohibited Items Policy. If you do not agree to these terms, please do not use our service.

Cendpadi reserves the right to update these terms at any time. Continued use of the platform after changes are posted constitutes your acceptance of the revised terms. We will notify users of material changes via the app or email.

Cendpadi provides a technology platform that connects users with independent dispatch riders for package delivery within Nigerian cities. We also provide wallet services, bill payment features (airtime, data, electricity, cable TV, education), and related financial services.

Cendpadi is a logistics management platform and does not provide transportation services. We are not a transportation carrier. Riders using our platform are independent contractors who choose to perform delivery services. Cendpadi does not control whether or when a rider accepts a delivery request.

Cendpadi has no control over and is not responsible for the performance, actions, or inactions of any user or rider, whether associated with the use of our platform or in connection with deliveries.

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

• You must be at least 18 years old to use our services.
• You may only create one user account.
• You must not impersonate any person or entity.
• You must keep your password secure and notify us immediately of any unauthorized access.
• You will provide Cendpadi with proof of identity when reasonably requested.
• You will not allow any third party to use your account.

Every time you access or use the platform, you represent and warrant that:

• You are legally entitled to enter into these agreements and fulfill your obligations.
• Your use of the platform is for your sole, personal use and you will not resell it to a third party.
• You will only access and use the platform for lawful purposes and in accordance with all applicable Nigerian laws and regulations.
• You will not use the platform to send or store unlawful materials, for fraudulent purposes, or to promote any illegal activity.
• You will not stalk, intimidate, threaten, harass, or cause physical or mental distress to any other user or rider.
• You will not discriminate against any user or rider based on age, gender, religion, tribe, disability, or any other protected characteristic.
• You will keep confidential all personal information belonging to other users, riders, or recipients that you encounter through the platform.
• You will not collect or store any information about any Cendpadi user, rider, or recipient.
• All contact between users and riders should end when a delivery is completed. Contacting someone outside the platform after an order is complete is not permitted.

When you request a delivery through Cendpadi, you are responsible for ensuring the package contents comply with all applicable laws and our Prohibited Items Policy. By submitting a delivery request, you confirm that the package does not contain any prohibited or illegal items.

Senders are responsible for:

• Packaging items appropriately to withstand transport. Cendpadi is not liable for damage arising from inadequate packaging.
• Being present and ready at the pickup location at the agreed time.
• Providing accurate pickup and delivery addresses.
• Ensuring the recipient is available to receive the package.
• Not placing restricted or prohibited items in any package.

Cendpadi operates an open package inspection policy. Riders have the right to inspect package contents before accepting a delivery. A rider may cancel a delivery without penalty if they suspect prohibited items are present.

You may not request delivery of packages containing prohibited items. A full list of prohibited items is available on our Prohibited Items page. Sending prohibited items through the Cendpadi platform may result in immediate account deactivation, forfeiture of funds, and referral to law enforcement.

All payments are processed through our secure third-party payment provider (Paystack). Cendpadi does not store your card details. By adding a payment method, you authorize Cendpadi to charge fees for services rendered.

• Wallet funds can be topped up via card, bank transfer, or USSD.
• Wallet funds can be withdrawn to verified Nigerian bank accounts subject to minimum withdrawal limits.
• Delivery fees are deducted from your wallet balance at the time of booking.
• Cendpadi is not responsible for delays caused by third-party payment processors.
• Users are responsible for any applicable taxes arising from their use of the platform.

Users may cancel a delivery that is in PENDING or ASSIGNED status and receive a full refund to their Cendpadi wallet.

Once a rider has picked up a package (PICKED_UP status), cancellations are not permitted. If a rider fails to pick up a delivery or cancels after acceptance, the user will not be charged and the delivery will be reassigned or refunded.

Repeated cancellations by a user after rider assignment may result in a cancellation fee or temporary account restriction.

Riders on the Cendpadi platform are independent contractors, not employees, agents, or partners of Cendpadi. Cendpadi does not control the manner or means by which riders perform delivery services.

• Riders must maintain valid identification, a current driver's licence, and a roadworthy motorcycle at all times.
• Riders must complete KYC verification before accepting deliveries.
• Riders must operate the Cendpadi rider app during all active deliveries and must not disable location tracking while on a delivery.
• Riders agree to treat all users and recipients with respect and professionalism.
• Cendpadi does not provide health insurance, workers' compensation, or any other employment benefits to riders.
• Cendpadi may suspend or permanently deactivate a rider's account for violations of these terms, the Partner Agreement, or our code of conduct.
• Riders have the right to accept or decline any delivery request.

Riders wishing to partner with Cendpadi should review the full Partner Agreement.

Cendpadi prohibits discrimination against any user, rider, or recipient based on race, religion, tribe, national origin, gender, disability, age, sexual orientation, or any other characteristic protected under applicable Nigerian law.

Any user or rider found to have engaged in discriminatory behaviour will have their account immediately suspended or permanently deactivated.

Cendpadi may temporarily lock or permanently deactivate your account if:

• You breach, or are suspected of breaching, these Terms or any associated policy.
• We are unable to verify or authenticate any information you provide.
• We believe your actions may cause financial loss or legal liability to Cendpadi, other users, or third parties.
• You engage in fraudulent, illegal, or harmful activity on the platform.
• Prohibited items are discovered in a package you submitted.
• Your rider rating falls below an acceptable threshold (for riders).
• Your account is inactive for 60 days or more.

Certain deactivations (fraud, theft, assault, harassment) are not eligible for appeal. Other deactivations may be appealed once by contacting us at cendpadi@gmail.com. All appeal decisions are final.

Cendpadi's liability is limited to the value of the delivery fee paid for the affected order. We are not liable for lost, damaged, or delayed packages beyond circumstances within our reasonable control. Our maximum liability shall not exceed ₦50,000 per incident.

Cendpadi shall not be liable for any indirect, incidental, consequential, punitive, or exemplary damages arising from your use of or inability to access the platform.

The platform is provided on an "as is" basis. Cendpadi does not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components.

Cendpadi owns all intellectual property rights in and to the platform, app, and website, including but not limited to trademarks, copyright, design rights, and database rights. Your use of the platform grants you no rights in Cendpadi's intellectual property.

You shall not copy, modify, reverse engineer, sublicense, sell, or distribute any part of the Cendpadi platform or app without prior written permission.

By creating an account on Cendpadi, you opt in to receive SMS messages and push notifications related to your deliveries, account activity, and platform updates. Standard data and messaging rates may apply. You may opt out of marketing notifications at any time through your account settings, but transactional notifications (OTP, delivery status) are required for the service to function.

These terms are governed by the laws of the Federal Republic of Nigeria. Any disputes will be resolved in the courts of Lagos State, Nigeria. You agree to first attempt to resolve any dispute informally by contacting us at cendpadi@gmail.com before initiating formal proceedings.

For questions about these Terms, contact us at cendpadi@gmail.com or through our in-app support.